At Techne Gadget Store, we carefully check products before dispatch to ensure they are in proper condition. We want our customers to receive their orders in good working condition.
1. No Refund Policy
Techne Gadget Store does not offer cash or payment refunds for purchased products.
If a product has a qualifying fault or defect, we offer an exchange/replacement instead of a refund.
2. Exchange for Faulty Products
If you receive a product with a manufacturing fault or a fault that was present when you received the product, you may be eligible for an exchange.
To request an exchange, please contact us as soon as possible after receiving your order.
The product may be inspected or tested before an exchange is approved.
3. Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- The wrong product
- A missing item or accessory
Please contact us promptly with your order number and clear photographs/videos of the product and packaging.
After verification, we may provide an exchange or replacement where applicable.
4. Conditions for Exchange
To qualify for an exchange:
- The issue must be a genuine product fault or an error on our part.
- The product must be returned according to our instructions.
- The product may be inspected before the exchange is approved.
- Accessories, packaging, manuals, and other included items should be returned where applicable.
- Physical damage caused by the customer may not qualify for exchange.
5. Non-Exchangeable Cases
An exchange may not be provided for damage or problems caused by:
- Accidental damage
- Misuse or negligence
- Water or liquid damage
- Unauthorized repairs or modifications
- Improper installation or use
- Normal wear and tear
- Scratches or cosmetic damage caused after delivery
- Failure to follow the product's instructions
Where applicable, warranty claims will be handled according to the individual product's warranty terms.
6. Warranty Products
Some products may include a manufacturer's or seller's warranty.
Warranty coverage varies by product. If your product is covered by a warranty, the applicable warranty terms will determine whether the product qualifies for repair, replacement, or another warranty solution.
7. No Cash or Payment Refunds
Once an order has been successfully delivered, we do not provide cash, bank, card, or other payment refunds.
For an eligible faulty product, the available solution is exchange/replacement, subject to inspection and availability.
8. Product Availability
If the exact same product is unavailable at the time an eligible exchange is approved, we may provide an alternative solution depending on the circumstances and availability.
9. Contact Us
For exchange or product fault-related questions, please contact us:
Techne Gadget Store
Address: Koh-e-Noor Mediacom Plaza, Shop No. 20, Faisalabad, Pakistan
Phone: +92 344 9665463
Email: technegadgetstore5463@gmail.com
Website: technegadgetstore.com
Please note: Techne Gadget Store offers exchanges for eligible faulty products but does not offer refunds.